Last Updated: October 8, 2025
Our policy for refunds is designed to be straightforward and fair. This policy applies to all services and subscription plans offered by ShikshaNXT. We are committed to ensuring customer satisfaction with our educational platform.
Our services are typically offered on a subscription basis to educational institutions. The terms of the subscription, including any specific refund or cancellation policies, will be outlined in the individual subscription agreement signed by the institution.
To request a refund, the designated representative of the subscribing institution must contact us directly. Please send your refund request via email to our support team, including the institution's name, subscription details, and the reason for the request.
Once we receive a refund request, our team will review it to determine if it meets the criteria for a refund as outlined in the subscription agreement.
If a refund is approved, it will take 5–7 business days to be credited to the original payment method.
You will be notified via email once the refund has been processed. Please note that processing times may vary depending on your bank or payment provider.
Some services, such as one-time setup fees or charges for specific custom development, may be non-refundable. Any such conditions will be clearly stated in the service agreement.
If you have any questions about our Refund Policy, please contact us:
ShikshaNXT (A brand of Alphaworks India)